Privacy / current inquiry flow
How Your Inquiry Information Is Handled
This notice describes the current inquiry flow on this website. It does not claim that the website provides a file-upload or account-storage service.
Current handling steps
From local summary to a channel you choose
Last updated: 8 October 2026
Manage analytics choiceInformation you choose to enter
The custom-lighting brief can include your name, company or project team, country, city, email, WhatsApp number, project type, rooms, quantities, target date, design references, dimensions, material and finish preferences, electrical requirements, budget range, sample and packing requirements, destination and delivery preferences. Optional fields can be left blank.
What happens in the browser
The form prepares a project summary on your device, without a Topeng account, hidden submission, autosave or a Topeng database record. Optional Google Analytics starts only after you enable it in the footer. Until then, no Google analytics tag, measurement request or analytics cookie is loaded by this feature. With permission, we measure published page paths and approved RFQ Email or WhatsApp entry clicks—not receipt of an enquiry. We exclude form answers, contact details, free text, filenames, URL queries, fragments and campaign tokens. Page titles come from our published page list; external referrers are not used for attribution. Google may also process session/first-visit technical events, analytics cookies and browser network metadata. This is not a claim of complete anonymity.
Selected files are not uploaded
Selecting a reference file does not upload or store the file on this website. The file name may be included in the locally prepared summary as a reminder. To send the file, open the email draft and attach it yourself before sending. The site does not display an upload-success message.
Email and WhatsApp handoff
When you open an email or WhatsApp draft, the prepared text is handed to the application or service you choose. Review the recipient and message before sending. Once you proceed, that provider and your device settings govern transmission and storage in that channel. WhatsApp is an alternative contact route; email is preferred for BOQs, drawings and formal attachments.
How Topeng uses a message you send
After you send the message, Topeng can use the information to respond, clarify the requirement, prepare an RFQ, coordinate agreed samples or documents and manage the next project step. Sending information does not create an order or confirm supply.
Manufacturing-partner review
The external email or WhatsApp permission does not authorise manufacturing-partner sharing. If a partner review becomes necessary, Topeng should first identify the proposed manufacturing partner or partners and the information needed, then obtain separate buyer approval before sharing. Manufacturing partners are separate businesses and are not presented as Topeng departments or factories.
Your choices
You can prepare or copy a summary without sending it. Analytics is a separate, optional choice; refusing it does not block an RFQ. Use the footer’s Analytics choice controls to enable, keep off or turn off analytics. Your browser stores only the choice, its version and time for 180 days; expired, invalid or unavailable storage keeps analytics off. Turning off an active tag requires confirmation: this page and other main-site tabs with analytics enabled will refresh, and unsent RFQ drafts may be lost. Copy your draft first, or cancel. Withdrawal blocks further measurement and clears this stream’s readable first-party analytics cookies; it cannot recall requests already sent or data Google already received. If the choice cannot be saved, analytics stops in this tab without refreshing; clear this website’s site data in your browser. For questions about a sent enquiry, contact jackchen@topenglighting.com or WhatsApp +86 173 0230 3755.
Scope and updates
This notice covers the website inquiry handoff and optional analytics. The 180-day choice lifetime is not a claim about Google’s data-retention period or how long an emailed enquiry is retained. Advertising consent is always denied; we do not enable Google Signals or advertising personalization in this integration. This notice does not assert an unconfirmed legal entity address, international-transfer mechanism or governing law. We update it when these website functions change.
FAQ / inquiry handling
Privacy questions for the current RFQ flow
Does this website upload my selected file?
No. The current website does not transmit or store the file. Attach it yourself in the email or messaging service you choose.
Are my form answers sent when I create the summary?
No. Creating the summary prepares text in the current browser session. Opening and proceeding with email or WhatsApp hands the prepared information to that external service.
What may be shared with a manufacturing partner?
Nothing is authorised by the external-channel checkbox alone. Topeng should identify the proposed partner and necessary information first, then obtain separate buyer approval for that RFQ.
Can I prepare the brief without sending it?
Yes. You can review or copy the summary and stop before opening email or WhatsApp.